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Conditions of Sale

Website publication and entry into force date 17/04/2018

GENERAL INFORMATION

The sale of products on our website is governed by the following “General Conditions of Sale”. Products purchased on www.jaked.com are sold directly by Jaked Ltd (hereonafter referred to as “JAKED”). Jaked is registered with the Register of Companies of Varese No. 319717 CF and VAT 02271500189. The headquarters of Jaked is in Italy, at Via Carlo Noe 22 -21013- Gallarate (VA).

  MODE OF PAYMENT

Payment for products can only be made by the following methods:

  • Credit card (Visa, Mastercard, American Express);
  • PayPal;
  • Amazon Pay;
  • Cash on delivery (available only in Italy).   


SHIPPING COSTS BY COUNTRY

Shipping charges will be added to the total cost of your order. These charges vary according to the destination. Products purchased on our website can be shipped to the following countries at the following cost:

ARGENTINA € 20,00      LITUANI € 15,00
AUSTRIA € 10,00      LUXEMBOURG € 10,00
BELGIUM € 10,00      MALTA € 15,00
BULGARIA € 15,00      MEXICO € 15,00
BRAZIL € 20,00      NETHERLANDS € 10,00
CANADA € 15,00      NORWAY € 15,00
CHILE € 20,00      POLAND € 15,00
CYPRUS € 15,00      PORTUGAL € 10,00
CZECH REPUBLIC € 15,00      REPUBLIC OF KOREA € 20,00
DENMARK € 10,00      ROMANIA € 15,00
ESTONIA € 15,00      SAN MARINO €  5,00
FAR OER ISLANDS € 20,00      SINGAPORE € 20,00
FINLAND € 10,00      SLOVENIA € 15,00
FRANCE € 10,00      SLOVAKIA € 15,00
GERMANY € 10,00      SOUTH AFRICA € 20,00
GREECE € 10,00      SPAIN € 10,00
HONG KONG € 15,00      SWEDEN € 10,00
HUNGARY € 15,00      SWITZERLAND €  5,00
IRELAND € 10,00      TAIWAN € 20,00
ISRAEL € 20,00      TURKEY € 20,00
ITALY €  5,00      UNITED ARAB EMIRATES € 20,00
JAPAN € 15,00      UNITED KINGDOM £ 10,00
LETTONIA € 15,00      URUGUAY € 20,00


 
SHIPPING TIMES

Orders placed during office hours (from Monday to Friday, between 8.00am and 6.00pm) are handled from the following day and delivery follows the schedule of the country to which orders are shipped. In general, within Italy delivery is expected within 2 or 3 working days, in the rest of Europe between 3 and 5 working days, and for the rest of the world between 5 and 7 working days (excluding time and costs related to customs operations).

  • For purchases to be delivered within Italian territory and within EU countries, the total cost includes VAT; for non-EEC countries, Jaked is not liable for customs or import duties, nor for customs clearance expenses applied to the goods by local authorities;
  • Delivery is not available on Saturdays, Sundays, or public holidays. In such cases delivery will be made on the following working day;
  • Once the product has been delivered to the carrier, with a regular shipment contract, the risk of loss rests with the buyer;
  • Users can always verify the status of their order by contacting Customer Service at ecommerce@jaked.com

RETURN OF GOODS

Jaked offers:

  • RETURNS for faulty products;
  • WITHDRAWAL

Clothes bought on jaked.com can be exchanged on the condition that they are in perfect condition and/or the condition in which they were received at delivery. Items must be returned by post 15 (fifteen) working days from the date of delivery. Items will only be exchanged if there is stock available at the shop, and if the following conditions are respected:

  • Goods can be returned only if the purchaser completes the relevant Form at this link;
  • Once the return has been confirmed by us, products must be shipped within and not later than 15 (fifteen) working days from the date of delivery, to the address indicated by our customer service.
  • Items must be returned in their original packaging, complete with all tags, and, where applicable, the original hygienic protection. Returns can be affected only for products that are in original condition and which have not been used;
  • After verifying that the product is in perfect condition and that the procedure for returns has been respected by the client, Jaked will proceed with the reimbursement of the amount paid. The amount will be reimbursed directly through the same payment method used to finalize the original order;
  • Postal charges incurred in the shipment of items to be returned will be paid by the client. Jaked will pay for return postage ONLY in case of returns for damaged or faulty products;

Jaked.com reserves the right to refuse returns sent after the stated deadline or garments that are not returned in the condition in which they were originally received.

  PRIVACY

User data is treated in accordance with article 13 of D.lgs 196/2003 (Code regarding the protection of personal data) as specified in the information on the handling of personal data provided to the User upon completion of the login form.

In accordance with item IV, art. 25, c. 6 “Transfer of personal data to third countries” of the Directive 95/46/EC, the data may be transferred to non EU countries or countries not belonging to the European Economic Area, that however grant an adequate level of protection of the personal data. In any case, the data processing will take place in accordance with the provisions of the current rules and regulations.

  CONTACTING CUSTOMER SERVICE

Users may contact us for further information, assistance or complaints at the following address and telephone number: Jaked, Via Carlo Noè 22 -21013- Gallarate (VA) Phone: (+39) 0331 7621

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