Returns

Jaked.com intends to guarantee the complete satisfaction of its Customers, offering them the possibility of returning one or more items and receiving a refund equal to the price of the returned items. The return must necessarily take place within 30 days from the delivery date and only on condition that the returned items are intact and never used. The customer will be provided, upon delivery of his order, with a return letter and an explanatory document to proceed free of charge with the total or partial return of his order.

RETURN CONDITIONS

To send one or more returns to Jaked.com, the Customer must comply with specific conditions:
• Items to be returned must not have been worn, ironed, washed or treated in any way.
• Items must necessarily be returned in the same conditions in which they were shipped to the Customer and must be packaged and wrapped appropriately.
• All other labels on the item, whether fabric or hanging, must be intact and under no circumstances removed from the item.
• The goods to be returned must be physically delivered to the Courier within and no later than 30 days from the delivery date.
• The Customer who wishes to make a change of size, colour or item, for the same or greater amount must submit the return procedure and place a new order on the Jaked.com website.
In the event of failure to comply with one of the above conditions, Jaked.com reserves the right to not accept the returned goods and to send them back to the Customer at the latter's expense.

THE RETURN PROCEDURE

The Customer can request the return of all or part of his order by connecting to www.jaked.com and by entering your registered account and clicking on the “My Returns” section.
Here the customer can request a return by clicking on the “Add a new Return Form” button and then on the “Select Order” button corresponding to the order containing the items you wish to return.
For each item, the number of pieces returned, the reason and the condition of the items must be entered.

Once this procedure has been completed, the Customer will find in the package received:
The waybill from the courier CRONO REVERSE Poste Italiane printed and to be applied to the package.
Instructions for return and/or collection **
The Customer is required to use exclusively the Crono Reverse Waybill for the shipment of returns.
Shipping is at the Customer's risk: Jaked is not responsible for any loss or damage due to inadequate packaging or delay in delivery. Items must be returned in the same packaging in which they were received or with the same method and type of packaging.
All returned items are subject to inspection by Jaked staff who verify compliance with the conditions and parameters listed in the return procedure. Jaked reserves the right to assess additional charges that may be necessary to ensure the re-sale of the returned items. These amounts are established at the end of the evaluation of the conditions of the returns and communicated to the Customer.

Return Policy :

COLLECTION AT YOUR HOME: bookable through the toll-free number 803.160
AT THE PUNTO POSTE COLLECTION POINTS
At authorised POST OFFICES with the parcel accompanied by the appropriate Waybill provided by the seller
at the COLLECTION POINTS with the package accompanied by the appropriate Waybill provided by the seller
at the LOCKERS with the package accompanied by the appropriate Waybill provided by the seller
To find authorised post offices and collection points click on Search PuntoPoste
It is possible to send parcels to authorised post offices or to one of the authorised Puntoposte (the list of which is published on the website www.poste.it ) or through the home collection service (Pick-up), bookable through the toll-free number 803.160.
The Customer can check the status of their shipments through the free electronic identification service Tracking&Tracing of Poste (T&T) available on the website www.poste.it from the working day following the day of acceptance or via the Contact Center at 800.160.000 or via the Technological Solutions in use by the Customer.
It is understood that the following items will not be accepted and the relevant fees will be charged to the Senders:
with different forms than those of the Crono Reverse;
30 days "beyond" receipt of the goods, for any reason.
Pursuant to art. 1381 of the Civil Code, the Sender undertakes to;
a) send the items to authorized post offices or request the Pick-up service;
b)package the shipment in compliance with the instructions contained in the Shipping Guide and Crono Reverse packaging and wrapping instructions
c) clearly and correctly indicates the address of the Sender and the Recipient on the external packaging of the shipment;
d) accompany each shipment with the appropriate Waybill, prepared in compliance with these GTC
Sorting and delivery operations are carried out based on the data indicated by the Sender on the Waybill; it is therefore essential that the Sender uses the complete and correct Waybill sent by Jaked.com, reporting the data relating to the name and surname of the Sender, the recipient and address of both, complete with street number (and extension or ladder, where present, as they are necessary for identifying the delivery point). The Sender's telephone number is recommended, so that Customer Service can contact him/her in case of need.
Poste Italiane guarantees correct delivery only if the address is complete and accurate. The Postal Code, or CAP, is an essential element to guarantee delivery: automated sorting is based on the video reading of the CAP, which must be indicated correctly on the Waybill. For large cities, divided into postal zones, the specific CAP must be indicated and NOT the generic one (e.g. 50134 and NOT 50100).
The name and address of both the Sender and the recipient, including the Postal Code, must also be correctly indicated on the external packaging of the shipment, or on a label firmly glued to it. For greater security, it is a good idea to write the details of the Sender and the recipient on the box (and possibly also the number of the Waybill). This information is purely indicative. The Customer is solely responsible for the packaging, labelling and wrapping of shipments, entrusted to Poste Italiane. The
Customer - Sender is in any case responsible for any damage resulting from defective packaging, even if not detected at the time of acceptance.
Poste delivers from Monday to Friday, excluding Saturdays and holidays. Poste undertakes to deliver according to a delivery target of four working days following the day of dispatch, excluding Saturdays and holidays, in accordance with the Postal Services Charter, published on the website www.poste.it . For items delivered for acceptance after the deadlines established for authorized post offices or Puntoposte, the delivery deadline starts from the working day following the day of acceptance. Poste reserves the right to modify the delivery standards
delivery of shipments in the event of adverse weather conditions, natural disasters, strikes or any other fact or event not attributable to it by giving written notice to the Customer within the working day (Monday to Friday) following the occurrence of the event, without further costs or charges. Compliance with delivery targets is also subject to compliance by the Senders with the weight and size requirements, and the correct preparation of shipments.

REIMBURSEMENT

If the return procedure has been carried out correctly, in compliance with all the conditions, the Customer will receive an email confirming acceptance of the return. The refund due will be made by credit card (if the order was paid by credit card) PayPal credit (if the order was paid by PayPal) or with the same payment method used for the payment. There may be a few days between the date of receipt of the return and the date of the refund. Refunds are made in the same currency as the purchase. Any losses due to financial fluctuations will not be refunded.