We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

If you're not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products.

At the top right of the home page, click on the "My Account" icon and enter your e-mail address and password in the "Sign In" field.

Yes, you can change your information at any time. Log in and access your personal area and enter your new information.

For security reasons, we do not have access to our users' passwords. Click on forgotten password and you will receive a message with instructions to follow to securely create a new one.

Click on the product you are interested in to view the product sheet, containing detailed information about the item. Then, to place your order, click on "Buy Now." You can also add the product to the shopping cart directly from the menu by clicking on the relevant icon that appears on the image. Proceed to checkout and enter your billing and shipping addresses. Select the payment method and review and confirm your order. Once payment is made, your order will be placed.

After placing your order, you will receive a confirmation e-mail to inform you that your order has been received. You can find this on the order page by entering your reference information. You can also access your order history from your account.

You can capture a screen-shot of the page where the error occurred or copy the error message and send it to support@jaked.com for further assistance.

To view your order information and history, log in to your account and go to your orders in your personal area. Select your order number and click to view.

Once you have added the affected products to your cart, you can add the promo code at checkout. If the promo code does not work, please verify that it is still valid and not outdated and refer to the Terms and Conditions. If you need further assistance, you can contact us at support@jaked.com.

Unfortunately, only one promotional code can be used per order. Promotion codes cannot be combined.

You can click on the "notify me when back in stock" option on the relevant product page or you can contact us at support@jaked.com. Also, if you subscribe to our newsletter, we will keep you updated on all new arrivals.

You can change or cancel the order until confirmation of receipt of payment. Once payment is received, you can no longer change or cancel your order. This includes changing the size or color, removing or adding items, changing the billing address, and changing the payment method.
It would be advisable to check your order before making your purchase. If you need assistance, you can contact us at support@jaked.com.

Jaked.com accepts the following forms of payment:
- Credit card (Visa, MasterCard, American Express, Maestro and PostePay)
- PayPal
- Satispay
Payment must be made when ordering online or cash on delivery directly to the courier at the time of delivery of the package.

Payments are accepted in euros only.

Jaked guarantees Customers maximum security thanks to the most widely used encryption solution in the market. In fact, by clicking on the bank card held, the Customer will be directed to the supervised payment site of the company Adyen that implements the SSL security standard. As part of the fight against fraud, Jaked uses 3D Secure payment for orders paid with Visa and MasterCard cards. 3D Secure (also called Verified by Visa or MasterCard SecureCode) is a payment system through authentication that allows to reinforce security during purchases made online.
Payments are accepted only in euros.

All transactions are processed in a secure manner ensuring Jaked.com's Customers that their data is as secure as possible. The financial information of the Customer purchasing on the Jaked.com website (credit card number, credit card expiration date and other personal information) will be processed exclusively by Adyen and will never come into the possession and/or knowledge of Jaked.com. All pertinent information submitted by our customers will be kept secure and confidential. Only limited and authorized personnel have the right to access this information. At no time will we share, rent or sell your personal information without your consent. For more details, please read Jaked.com's privacy policy.

You can try again and enter the correct information such as login details, card number, expiration date, etc. If the problem persists, you can contact your bank or try an alternative payment method. If you need further assistance, please contact us at support@jaked.com.

Yes, all product prices on the site include VAT.
To receive an invoice, you can check the "I want an invoice" box during checkout. A tab will open where you can enter your billing information.

Delivery is approximately within 3-5 business days after pickup in most Italian locations and within 3-5 business days, beyond that of pickup, in Europe (for some ZIP codes in Norway and Portugal 5-7 days beyond that of pickup).
Following the shipment of your order you will receive a message and/or a confirmation e-mail containing your tracking code with which you can check and/or reschedule your shipment.

Jaked.com ships domestically and worldwide.

Shipping costs are calculated in checkout based on weight and Cap/zip code

As soon as your package is given to the carrier, and/or on the day the package is to be delivered, you will receive an email and/or text message notification stating the date (or time range) of expected delivery. If you will not be available for delivery, you may choose to change the delivery date.

Yes, following the shipment of your order you will receive a message and/or a confirmation e-mail containing your tracking code with which you can reschedule your shipment. You can change the delivery address by choosing from the following options:
- delivery to another address
- pickup at a Post Office, Post Office Point, or Locker
- delivery to a neighbor or doorman
- delivery to a secure location
- have the shipment placed in storage when you are on vacation

In case of an absent recipient, the service ensures two automatic delivery attempts. In case of non-delivery on the first attempt, the courier will leave a notice informing the recipient that a second delivery attempt will be made on the next business day. If the recipient is also absent on the second attempt, a notice is left in the mailbox with the references of the post office where the recipient can pick up his or her package on the next 10 working days, including Saturdays.

Unfortunately, this type of service is not yet active.

If you have not received your order after the expected delivery date, please keep track of your order to verify shipment. You can contact us at support@jaked.com for further assistance.

You will be reimbursed by payment of the amount of the item using the same payment method you used to purchase the item. The refund due will be made by credit to credit card (if the order was paid by credit card) PayPal credit (if the order was paid by PayPal) or bank transfer.

Returns must necessarily be made at the expense and under the responsibility of the Customer within 30 days of delivery and only on the condition that the returned items are undamaged and never used. To send one or more returns to Jaked.com, the Customer must comply with precise conditions listed in the "Returns and Refunds" section. The Customer must follow the instructions listed on the form enclosed with the shipment or the instructions for returns and exchanges contained within the package.

You can subscribe to our newsletter by entering your e-mail address in the "Subscribe to Newsletter" box or by checking the "I would like to receive the Newsletter" box when you register.

You can contact us at support@jaked.com or call +39 02 36264 504 Monday through Friday from 9 a.m. to 6 p.m., excluding holidays. Alternatively, you can contact us on our social media or through the Contact form.