Terms and Conditions

Legal Information
The seller is Miriade S.p.A., with registered office in Piazza Dei Martire n. 30 – 80120 Naples – Business Register, VAT No. IT07631370637, Tax Code 03371431218, REA – NA – 610434 (hereinafter “Miriade”).
The sales process through the Website has been implemented in full compliance with the regulations on distance selling, electronic commerce, and in particular in compliance with the Italian Consumer Code (Legislative Decree No. 206 of 6 September 2005).
The following provisions set out the general terms and conditions of sale (hereinafter the “General Conditions”) governing the contractual relationship between Miriade and the customer (hereinafter the “Customer”), relating to the distance sale, within the Italian territory, of the products offered through the Website.
The Customer may request information and send communications by contacting Miriade’s customer service at the e-mail address support@jaked.com or at Miriade’s postal address – Interporto lotto C A19-A20-A21 80035 Nola (NA).

Acceptance of the Offer
The acceptance and confirmation of the order is finalised by entering the required data in the following six steps:

1. Adding the selected Products to the cart;

2. Validating the cart;

3. Entering personal data + choosing the delivery method;

4. Pre-contractual information;

5. Acceptance of these General Conditions;

6. Selection of the payment method.

Until the step prior to “payment”, it is possible to modify the order by clicking on the “cart” icon at the top.

For credit card payments, the final acceptance of the order on the Website by the Customer is completed by entering their card details (credit card number and expiration date).

For PayPal payments, the final acceptance by the Customer is completed by entering the required data on the PayPal site, and the order is considered complete only with the “eligible” status from the PayPal platform.

For Satispay payments, the final acceptance by the Customer is completed by confirming the payment through the Satispay app; the order is considered complete only after a positive transaction confirmation from the Satispay platform.

For Scalapay payments, the final acceptance by the Customer is completed by authorising the transaction on the Scalapay portal; the order is considered complete only after a positive payment confirmation from the Scalapay platform.

Products and Prices

• Products
The products covered by these General Conditions are all items visible on the Website, in particular sportswear and competition clothing, textile products, footwear, and accessories (hereinafter the “Products”), available on the Website at the time of the order.
Only Products available on the Website may be ordered. In the case of promotional offers with a specific duration, the Customer must pay attention to the validity period of such offers.

• Prices
The sale price of the Products offered on the Website, indicated in euros (unless otherwise specified), is the one in force at the time the order is registered by the Customer. Prices include the applicable VAT rate on the day of the order, and any change in this rate will be automatically applied to the price of the Products sold by Jaked on the Website.
The price does not include shipping costs, which are added to the price of the Products purchased and vary according to the order amount. Shipping costs will be indicated before the order is registered by the Customer and before proceeding with payment.
Product prices may be changed by Jaked at any time; however, the price applied to the contractual relationship with the Customer will be the one in force and published on the Website at the time the order is registered.

• Product Features
The Products covered by these General Conditions are those visible on the Website at the time of the Customer’s order. In accordance with Articles 52 and 53 of the Consumer Code, Miriade provides consumers with information on the Products and informs them of the main characteristics of the Products offered (sizes, colours, composition, description, etc.) and of the price, including taxes and duties.
Before ordering, the Customer can access the essential features of the desired Product(s) on the Website. Product features are also visible through photographs published on the Website, illustrating the offer as faithfully as possible. The photograph is not part of the contractual relationship. The Customer acknowledges that the Product photograph on the Website has an indicative value, and variations may occur due to photographic processing.

Product availability on the Website is automatically updated; however, as the Website can be visited simultaneously by several users, it is possible that simultaneous purchases may result in a Product indicated as available being out of stock. In such cases, an e-mail will be sent to the Customer’s address, and the amount paid (product price and any applicable delivery charges) will be refunded according to the procedures set out in the “Payments” section.
Miriade reserves the right to change the range of Products in line with obligations arising from relationships with its suppliers.

Specific Conditions of Offers on Jaked.com
In the case of special sales, including end-of-season sales, promotional sales, sales below cost, and other operations, the discount applied will be allocated proportionally to the value of each item.

The Order
Placing an order through the Website implies full and unconditional prior knowledge of these General Conditions and full acceptance thereof, with the Customer undertaking to print and save a copy in electronic format.
The General Conditions applicable to the contractual relationship between Jaked and the Customer are those published on the Website www.jaked.com at the time the order is placed.

Miriade reserves the right to amend the General Conditions at any time.
Any order placed by the Customer through online payment will only be processed by Miriade after payment has been accepted and confirmed by the payment gateway.

Miriade will send the Customer one or more order confirmation e-mails containing all order details and the information required by law:
• a detailed indication of the price, the payment method used, the chosen payment instrument, the delivery costs, and the delivery terms;
• information and instructions on the right of withdrawal, related costs, and legal warranties;
• further pre-contractual information as required by law;
• a summary of these General Conditions.

The sale will be considered final only after sending the above confirmation e-mail to the Customer, confirming product availability, and receiving payment.

The order can be modified up to the step before payment by clicking on the “cart” icon at the top.
Once confirmed, the order can no longer be modified online, either in terms of items or delivery address, without prejudice to the Customer’s right of withdrawal.

After making the payment, the Customer may cancel their order within 24 hours by contacting customer service.

Miriade recommends that Customers save the order confirmation e-mail either electronically or in paper form.

Miriade sells the Products on its Website only at retail and to final consumers.
Any order clearly not corresponding to a retail sale, and more generally any fraudulent or presumed fraudulent order, will be considered void by Miriade.

It is specified that the offer of products and/or services on the Website is addressed exclusively to persons of legal age or minors between the ages of 16 and 18 with the authorisation and/or under the supervision of a parent or guardian, and to legal entities that do not intend to sell and/or market them in the context of any business activity; therefore, Miriade reserves the right not to accept orders from parties – including Dealers – who, based on the quantity of products ordered, the frequency and regularity of orders, or other elements to be assessed by Miriade from time to time, are presumed to intend to resell or market them to third parties as part of their business activity.

Resale or transfer of the products purchased on the Website for any commercial or professional purpose is expressly prohibited.

Miriade reserves the right to refuse orders placed by:
(i) a Customer with whom there is or has been a legal dispute;
(ii) a Customer who has been involved in fraud of any kind, particularly in relation to credit card payments;
(iii) a Customer who has provided false, incomplete, or otherwise inaccurate identification data;
(iv) Customers on the Black List;
(v) where it is found that the Customer is purchasing the Products for the purpose of reselling or transferring them for commercial or professional purposes.

Order Confirmation and Archiving
The order number will be communicated to the Customer after acceptance of the transaction by the bank or after clicking on “payment by cash on delivery”.
The order confirmation will be sent by e-mail and will include the General Conditions and the terms and conditions of the right of withdrawal.

If one or more Products are unavailable, Miriade will send an e-mail to the Customer to inform them and will refund the price of the Product and the shipping costs within 10 days.

Orders are stored on our server for a period of 10 years from the last order.
The Customer may access the details of their orders at any time by sending an e-mail to support@jaked.com.

To access their order form, the Customer must log in to their personal area. A summary of the instructions for accessing the order form will in any case be included in each order confirmation e-mail.

To obtain an invoice, the Customer must request it at the time of the order by sending an e-mail to payment@jaked.com.

Jaked.com accepts the following forms of payment:
• Credit card
• PayPal
• Scalapay
• Satispay

No other forms of payment are accepted.

Payment must be made at the time of the online order by the Customer. Under no circumstances may the sums paid be considered instalments or deposits.
All orders are payable in euros.

Credit Card
The order payment may be made by the Customer via credit card, a simple and secure method for online purchases. Miriade accepts the following credit cards: Visa, MasterCard, American Express, Maestro, and PostePay.

Miriade guarantees maximum security thanks to the most widely used encryption solution on the market. By clicking on the bank card option, the Customer will be directed to the secure payment site of Adyen, which implements the SSL security standard. Confidential data is transmitted in encrypted form to Adyen. For more information, please visit www.adyen.com.

As part of fraud prevention, Miriade uses 3D Secure payment for orders paid by Visa and MasterCard (also known as Verified by Visa or MasterCard SecureCode), a payment authentication system that enhances security during online purchases. At the time of payment, the Customer’s bank verifies the identity of the cardholder before confirming the transaction.

After entering their card details, the Customer will be transferred to their bank’s website, where they will be required to identify themselves.
Each bank has its own procedure, which may require, for example, the date of birth, a code received by SMS, or the answer to a personal question.

For security purposes, Miriade reserves the right to request a photocopy of the Customer’s identity card and/or credit card (front – only the first 4 and last 2 digits – and back) for credit card payments.

Credit Card Security
All transactions are processed securely, guaranteeing Jaked.com Customers the highest security for their data. The Customer’s financial information (credit card number, expiry date, and other personal data) will be processed exclusively by Adyen and will never be in the possession or knowledge of Jaked.com.

PayPal
If the Customer has a PayPal account, they can pay for their order directly online. After selecting the payment method, the Customer will be redirected to the PayPal site, where they will enter their details and proceed with the payment. With PayPal, the Customer’s banking information is never communicated to Jaked; PayPal protects the Customer’s card number with an encryption system.
Jaked.com reserves the right to send goods only to the verified address on the Customer’s PayPal account.

Satispay
If the Customer has a Satispay account, they can make the payment for their order directly through the Satispay app. After selecting Satispay as the payment method, the Customer will receive a notification on the app to confirm the transaction. The order is considered complete only after a positive transaction confirmation from the Satispay platform. With Satispay, the Customer’s banking data is never communicated to Jaked.com.

Fraud Prevention in Credit Card Payments
As part of fraud prevention, Miriade uses the 3D Secure payment system for orders paid with Visa and MasterCard.

To secure payments made by Customers on the Website, Miriade has the right to verify the personal data provided by the Customer and to take any measures deemed necessary (request for proof or order cancellation) to ensure that the person whose bank account is being charged is the same person who placed the order, in order to prevent fraudulent use of bank cards.

The Customer guarantees Miriade that they have the necessary authorisations to use the chosen payment method at the time the order is registered.

Miriade reserves the right to suspend or cancel any order and/or delivery, regardless of its nature or status, in the event of non-payment, payment incident, or fraud or attempted fraud related to the use of the Website.

Ten days after the invoice date or after notification of a bank payment refusal or of any other payment method, the legal interest rate increased by three points will be applied to the amount due.

The dispatch of any new order may be suspended in the event of a delay in payment of a previous order.

Shipping

Delivery Methods and Times

Jaked.com ships in Italy and worldwide using the Crono Express and Crono Internazionale services of Poste Italiane through the courier SDA Express Courier.

• Delivery throughout the national territory
• Home delivery or collection at one of approximately 10,000 authorised post offices or at a Punto Poste location
• Flexible delivery options (Saturday, evening, by appointment, delivery to neighbour, etc.)
• Multiple additional services to customise delivery according to your needs
• In case of absence of the recipient, two automatic delivery attempts are made
• The shipment can then be collected at the post office
• Free storage at the post office in case of recipient’s absence
• Delivery customisation with the Scegli Tu (“Choose Yourself”) service

The delivery is made, at the Customer’s request, to:
• the recipient’s home address (Home Delivery)
• a post office with Fermo Posta or P.O. Box service (Fermo Posta)
• a point in the Punto Poste network (collection point and/or locker)

The list of authorised Fermo Posta post offices and Punto Poste locations is available on the website www.poste.it.

Scegli Tu is the new Poste Italiane feature offering an alternative delivery model. By following the link in the shipment status notification, the recipient can choose one of the enabled options: delivery on another date, delivery to another address, delivery to a neighbour, collection at a post office, Punto Poste or Punto Poste Locker, delivery to a safe place, or holiday hold.

Package Collection Options

• At Your Home: You can monitor the progress of your shipment at any time with the tracking code we sent you: enter this code in the “Cerca spedizioni” section of the website www.poste.it, or via the e-mails notifying you of the shipment status.

If your order has been shipped and you entered the wrong address, want to change it for any reason, or are unavailable for delivery, you can use the SCEGLI TU service to modify and personalise the delivery, receiving your order where and when you prefer. For assistance, contact the toll-free number 803.160.

• Collection Points: This is the extensive network of Poste Italiane that includes:
– Authorised post offices (over 12,000 throughout Italy)
– Approximately 3,000 participating businesses (e.g. tobacconists) offering parcel collection and shipping services
– For small parcels, about 350 Lockers – automated self-service kiosks open 24/7

Collection Procedure:
– At authorised post offices: provide the operator with the code sent by Poste via e-mail
– At collection points: provide the operator with the PIN code (sent by e-mail)
– At lockers: enter the PIN code on the display (sent by e-mail)

To find and choose an authorised post office or Punto Poste location, click on Cerca PuntoPoste.

Delivery Times

Delivery is generally made within 3–5 working days after collection in most Italian locations. Delivery times vary depending on the destination, as indicated on the website www.poste.it and/or at the toll-free number 800.160.000.

Delivery Attempts

If the recipient is absent, two automatic delivery attempts are made. After the first unsuccessful attempt, the courier will leave a notice informing the recipient that a second attempt will be made on the next working day.
If absent also at the second attempt, a notice will be left in the letterbox with the details of the post office where the package can be collected within the next 10 working days, including Saturdays.

Crono Internazionale

This service allows delivery to over 200 countries with the support of 700,000 foreign post offices for collection in case of absence.

Delivery Times
– Europe: 5–7 working days after collection (for some postcodes in Norway and Portugal, an additional 5–7 days)
– Rest of the world: 5–7 working days after collection (subject to customs formalities)

Delivery Attempts
Depending on the country, one or two delivery attempts are made, and the delivery will be made according to the rules of the destination country’s postal operator, which also regulates non-delivery and release cases.

Tracking

You can check the delivery status at any time using the tracking service. After shipment, you will receive a message and/or e-mail confirmation containing your tracking code, which you can use to check and/or reschedule delivery.

Transfer of Risk of Loss or Damage to Goods Upon Delivery
In accordance with Article 63 of the Consumer Code, paragraph I, as amended by Legislative Decree 21/2014, in contracts where the professional is responsible for shipping the goods, the risk of loss or damage to the goods, for reasons not attributable to the seller, passes to the consumer only when the latter, or a third party designated by them and different from the carrier, physically takes possession of the goods.

Return of Goods
Jaked.com aims to guarantee complete customer satisfaction by offering the possibility to return one or more items and receive a refund equal to the price of the returned items.
The return must be made at the Customer’s expense and risk within 30 days of delivery and only if the returned items are intact and unused.

Return Conditions

To send one or more returns to Jaked.com, the Customer must strictly comply with the following conditions:

• Items must not have been worn, ironed, washed, or otherwise treated.
• Items must be returned in the same condition in which they were shipped to the Customer and must be adequately packed and protected.
• All other labels on the item, both sewn and hanging, must be intact and never removed from the item.
• The goods to be returned must be physically delivered to the courier within 30 days from the delivery date.
• A request to change size, colour, or item of equal or greater value must follow the return procedure and be accompanied by a new order on Jaked.com.

Failure to comply with any of the above conditions will entitle Jaked.com to refuse the returned goods and to send them back to the Customer at their expense.

Return Procedure

The Customer must follow the instructions listed on the form attached to the shipment or the return and exchange instructions contained inside the package.
The package must be sent to:
Miriade S.p.A. – Ufficio Resi – Interporto lotto C A19-A20-A21 80035 Nola (NA) – Tel. +39 02 36264 504

Return Management Options

• Collection at your home: bookable by calling the toll-free number 803.160
• At Punto Poste collection points:
– At authorised post offices with the package accompanied by the appropriate waybill provided by the seller
– At collection points with the package accompanied by the appropriate waybill provided by the seller
– At lockers with the package accompanied by the appropriate waybill provided by the seller

A list of authorised post offices and collection points is available at www.poste.it.

It is possible to deliver packages at authorised post offices or Punto Poste collection points, or to request the home pick-up service, bookable through the toll-free number 803.160.

The Customer can track the status of their return via the free tracking service (T&T) available on the Poste website from the next working day after acceptance, or via the Contact Centre at 800.160.000.

The shipment is at the Customer’s risk: Jaked.com is not responsible for any loss or damage due to inadequate packaging or delays in delivery.

The Customer must use only the Crono Reverse waybill for return shipments.
It is understood that shipments will not be accepted – and the relevant charges will be billed to the sender – if they:
• are presented with documentation other than the Crono Reverse waybill;
• are sent more than 30 days after receipt of the goods, for any reason.

Pursuant to Article 1381 of the Italian Civil Code, the sender undertakes to:
a) deliver the items at authorised post offices or request the pick-up service;
b) package the shipment according to the guidelines in the Shipping Guide and the Crono Reverse packaging instructions;
c) clearly and correctly indicate the sender’s and recipient’s addresses on the external packaging;
d) accompany each shipment with the appropriate waybill, completed in accordance with these terms and conditions.

Sorting and delivery are carried out based on the data indicated by the sender on the waybill; it is therefore essential that the waybill provided by Jaked.com is complete and correct, including name, surname, and address of both sender and recipient, complete with street number (and apartment/stair information if present).

The sender’s phone number is recommended to allow customer service to contact them if necessary.

Refund
If the return procedure has been correctly followed and all conditions are met, the Customer will receive an e-mail confirming acceptance of the return.
The refund will be made:
• by crediting the credit card (if the order was paid by credit card), or
• by PayPal credit (if the order was paid via PayPal).

There may be a few days between the receipt of the return and the refund date. Refunds are made in the same currency as the purchase. Currency fluctuation losses will not be refunded.

Legal Right of Withdrawal
Pursuant to Articles 52 et seq. of the Consumer Code (Legislative Decree 206/2005), the Customer has 14 days from receipt of the Products purchased online to withdraw from the contract without having to provide any reason.
A withdrawal form is available for download and completion if the Customer wishes to withdraw from the contract.

Legal Warranty of Conformity
Pursuant to Articles 128 et seq. of the Consumer Code, Products that show conformity defects at the time of delivery, which appear within 2 years from delivery and are reported to Miriade within 2 months from their discovery, may be returned to request repair or replacement (unless repair is impossible or excessively costly), or alternatively (if replacement is impossible or excessively costly) a price reduction or termination of the purchase contract, all without additional costs.

The Customer may report the existence of conformity defects within the aforementioned period by e-mail to:
Miriade S.p.A. – Interporto lotto C A19-A20-A21 80035 Nola (NA) – Tel. +39 02 36264 504

Defective Products must be sent to:
Miriade S.p.A. – Ufficio Resi – Interporto lotto C A19-A20-A21 80035 Nola (NA) – Tel. +39 02 36264 504

In case of termination of the contract, the Customer will be refunded the total amount paid for the purchase of the Products, including delivery costs.

Retention of Title
Miriade retains ownership of the Products until delivery and full payment of the price, including taxes and duties.

Intellectual Property
All elements of the Website, whether or not subject to intellectual property rights (photos, product sheets, descriptions, layouts, etc.), are the exclusive property of Miriade and may not be used.
All designs, models, trademarks, texts, audio or visual content, comments, works, illustrations, and images reproduced on the Website www.jaked.com are protected by copyright, trademark rights, image rights, and all other applicable intellectual property rights.

These elements are the property of Miriade or its partners. Any unauthorised reproduction or representation will result in the civil and criminal liability of its author.

Any user who owns a website or blog and wishes to publish a link redirecting directly to the home page of www.jaked.com must first request authorisation from Miriade.
Links that use “framing” or “in-line linking” techniques are strictly prohibited. Any link, even if tolerated, must be removed upon simple request from Miriade.

Dispute Resolution
In the event of a problem with a product purchased on Jaked.com, the Customer may contact customer service directly at support@jaked.com.

In case of a dispute arising from the contractual relationship with Miriade, the parties undertake to seek an amicable solution before initiating any legal action.

All disputes relating to consumer purchases through the Website will be subject to the jurisdiction of the court where the consumer has their domicile. The applicable law is Italian law.

Pursuant to Article 49, paragraph 1, letter v) of Legislative Decree 6 September 2005 No. 206 (Consumer Code), the Customer is informed of the possibility of using the “Paritetic Conciliation” Procedure. After 45 days from the complaint to the company without having received a reply, the Customer may initiate the procedure.

To use the procedure, the request must be sent to: conciliazione@consorzionetcomm.it or by fax to 02/87181126.

For more information, see:
http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl

In accordance with EU Regulation No. 524/2013, Miriade also informs that the European Commission offers consumers and traders within the EU the possibility of reaching an out-of-court settlement for disputes related to online purchases using the Online Dispute Resolution (ODR) platform:
http://ec.europa.eu/odr

Privacy – Processing Related to Sales Activities
Privacy notice pursuant to Article 13 of Legislative Decree No. 196/2003 and Article 13 of EU Regulation No. 2016/679.