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Jaked.com wishes to guarantee complete satisfaction of its Clients, by offering them the possibility to return one or more items and receive a refund equal to the price of the returned items. The return must necessarily take place at the expense and under the responsibility of the Customer within 30 days following delivery and only on the condition that returned items result intact and unused.
CONDITIONS OF THE RETURNS
In order to return one or more items to Jaked.com, the Customer must respect some mandatory conditions:
The Customer is supposed to follow the instructions listed on the form attached to the parcel or the instructions for returns and refunds placed inside the parcel. The parcel shall be sent to the following address: Miriade S.p.A. Returns Department – Interporto lotto C A19-A20-A21 80035 Nola (NA) – phone number +39 02 36264 504
Return handling options:
• PICK UP AT YOUR DOMICILE: bookable at the helpline 803.160
• FROM PICKUP POINTS OF PUNTO POSTE
o From POST OFFICES enabled with parcel inclusive of specific shipping label provided by the seller
o From PICKUP POINTS with parcel inclusive of specific shipping label provided by the seller
o From LOCKERS with parcel inclusive of specific shipping label provided by the seller
o To find enabled post offices and pickup points click on Cerca PuntoPoste
It is possible to ship parcels at qualified post offices or at one of the qualified Puntoposte (list published on the website www.poste.it) or through the house pickup service (Pick-up), which can be scheduled at the helpline 803.160.
The Customer can verify the status of his/her shipments the free electronic identification service Tracking&Tracing by Poste (T&T), available on the website www.poste.it from the working day following the day of acceptance or through the Contact Centre at the number 800.160.000 or through Technological Solutions used by the Customer.
The shipment is at the expense and risk of the Customer: Jaked.com is not responsible for any eventual loss or damage caused by inadequate packaging or delivery delay. Items must be returned in the same packaging as they were received in or in the same type of packaging.
All returned items will be examined by the Jaked.com staff that will verify compliance to the conditions and considerations listed in the return procedure. Jaked.com reserves the right to assess additional charges if they prove necessary to ensure the resale of the returned items. These amounts will be determined after the evaluation of the condition of the returned items and communicated to the Customer.
The Customer is required to utilize exclusively the Crono Reverse shipping label for shipments of returns. It is understood that the following returns will not be accepted, with consequent charge of related fees for the Customers, if sent:
*Starting from December 2021
If the return procedure was performed properly, in compliance with all mentioned conditions, the Customer will receive an email of acceptance of occurred return. The reimbursement will usually happen by redirecting the amount due to the processed credit card (if the order was paid by credit card), PayPal account (if the order was paid with PayPal) or wire transfer in the case of bank transfer. A few days could pass between the date of reception of the return and the date of the refund. Refunds are made in the same currency of purchase. Eventual losses caused by
financial fluctuations will not be reimbursed